ORDERS AND SHIPPING
Products may be ordered by clicking on the articles you wish to purchase and following the instructions on the screen. You may review your order and correct any error up until order submission. Submission is completed by clicking the “Pay” button on the checkout screen.
After having completed an order, the customer receives a confirmation email indicating the order has been received and the confirmation number.
Shipments and Delivery
Vito Ponti offers free standard shipping on all orders. We can ship anywhere in the world (with just a few exceptions) through our specialised couriers. Some services may not be available in all countries.
The order will be finalised by the delivery date appearing in the Shipping Confirmation or, should a delivery date not be specified, within thirty (30) days after the date of the Shipping Confirmation, absent unforeseen circumstances.
The order will be delivered to the delivery address specified upon placing the order.
Deliveries are made by our courier from Monday to Saturday (or other normal business days, in countries that do not follow the Western work week), but not on Sundays or holidays. Deliveries are generally made between 8 a.m. and 5 p.m. An exact delivery time cannot be provided. Please note that the courier may require a signature for delivery.
Products included in the same order cannot be delivered to different addresses.
Products delivered internationally may be subject to opening and inspection by customs officials; moreover, they may be subject to import duties and tariffs once the package reaches its destination. The customer is responsible for payment of any import duty or tariff. Please note we have no control over such taxes, and we cannot estimate their amount in advance. Please contact your local customs office for more information before placing your order. Should you need to return an item, the import duties will be refunded, provided they were initially included in the purchase price. If they were not included, you will be responsible for requesting a duty refund directly from the local customs office.
We reserve the right not to deliver any Product to a country under an embargo pursuant to applicable export law. Orders cannot be delivered to post-office boxes or similar addresses.
Price and Payment
The Product price shall correspond to the list price appearing on the Site.
Prices include VAT and Shipping costs (at the stated price)
Delivery prices and costs are subject to change at any time; however, such changes shall not affect the orders for which we have already sent a Shipping Confirmation.
The Site contains a wide range of Products. There is always a chance, despite our best efforts, that some Products may be listed at an incorrect price on the Site. Our practice is to check prices as part of our delivery protocol. That way, should the correct price be less than the listed price, the lower amount will be charged. If the correct price for a Product exceeds the price appearing on the Site, we would generally (albeit at our discretion) contact you with all necessary instructions before shipping the Product, or reject the order and alert you to the same.
Accepted forms of payment include: Credit card (credit cards accepted: Visa, Mastercard, Maestro), Paypal and Wire Transfer.
We should note that all payment transactions are subject to verification with the card issuer. We will not be held responsible for any refusal of a card issuer to authorise the transaction. Furthermore, we conduct standard pre-authorisation on the card; Products shall not be shipped until such checks have been performed. Please note that the card issuer may charge a fee or administrative-processing charge; we are not responsible for such expenses.
RETURNS AND REFUNDS
You can initiate a Product return within fourteen (14) days of order receipt. We will use our best efforts to issue the refund as soon as possible, and no later than thirty (30) days after the date we receive the returned Product(s)
The refund shall include the entire price of the Product(s) (less any deduction to which we may be entitled, should the Product(s) have been used/damaged).
Refunds shall be credited to the same form of payment used for the purchase unless otherwise negotiated.
If customer’s home falls within its jurisdiction, a right of rescission pursuant to the 2013 Consumer Contracts Regulations (Information, Rescission, and Additional Charges) (CCR) may be exercised
Should a customs invoice have been issued for the returns, please include it inside the package, attaching a signed copy to the outside along with the shipping manifest.
Seal the package after the courier has verified the contents.
Returns and Refunds for Defective Products
If you believe a Product as delivered is damaged, defective, or had a latent flaw that became apparent, you must alert us as soon as possible – preferably in writing – providing the name, address, and confirmation number for the order. The present section shall not in any way infringe your rights.
Products must be returned in their original condition. Returned Products shall not have been worn (trying on for fit is permitted). They shall be intact and unused, with all original tags still attached
If the Product has a security tag, it must be returned with the tag in its original position
Any failure to abide by the foregoing rules may lead to a charge being assessed to account for the diminished market value of the Product(s) (up to a maximum of the full Product price).
We further suggest you return the Products in their original packaging in order to safeguard them during transport.
Any information available on the Site and relating to Product size or dimensions is provided as a guide only. Should you have any concerns about colours, detailing, sizing, or dimensions of any desired Product, please contact us before placing an order (see the Contact Us page). Product features may appear slightly differently on screen (e.g. depending on the monitor used to view them) and may not precisely reflect the Product’s details as delivered.
For more information on our Return Policy, please review the page “Terms and Conditions”.
Our Customer Service team will be happy to answer any question or concern you might have regarding orders, returns, and refunds.
We at Vito Ponti have a global payments offer. This includes: Credit cards (we accept Visa, Mastercard, Maestro), Paypal (to register a paypal account, please visit their website at paypal.com) and Bank wire transfer
Please remember that your credit card will be charged only when the order is finalised.